Creator / Merchant Terms of Use

About These Terms

These Terms are a binding contract between you ("Creator," "you") and Getknockknock.live LLC, a Washington limited liability company, d/b/a "Knock Knock" ("Knock Knock," "we," "us").

These Terms include a binding arbitration provision and a class-action waiver (Section 21). Please read it carefully.

1. Eligibility & Acceptance

By downloading, installing, accessing, using, clicking to accept, creating an account, or listing or delivering any experience or good on Knock Knock, you agree to these Terms. You represent that:

Your information is handled per our Privacy Policy. Our Content Policy & Code of Conduct is incorporated into these Terms. These Terms include a class-action waiver and binding arbitration (Section 21).

• You are at least 18 years old and have the legal capacity to enter a binding contract.
• The information you provide is truthful, accurate, and current, and you will keep it accurate.
• You will not share your credentials; you are responsible for your account's security and for all activity under it, and you will notify us of any unauthorized use.
• If you accept on behalf of a business entity, you have authority to bind that entity, and "you" refers to that entity.

2. The Services — What Knock Knock Is (and Is Not)

Knock Knock provides a technology platform and a Rewards & Growth Program that let Creators offer on-demand access to their audiences — live video/audio sessions ("knocks"), bookings and reservations, per-minute and on-call sessions, messaging with in-thread selling, digital downloads, and physical goods — using a shareable creator link.

• Rewards & Growth Program operator. Knock Knock operates a rewards, referral, and performance-incentive program funded from platform fees and reinvested in network growth (Section 6, Section 8). Knock Knock assumes certain financial risk in operating this program. This is distinct from payment processing.
• Not a payment processor. All payments are processed and all payment data is stored by Stripe (a third party). You agree to Stripe's Connected Account Agreement and Stripe Connect legal terms. Knock Knock does not process or store your customers' payment card data.
• Not the provider of your goods or services. Knock Knock is not the retailer, seller, performer, or provider of the experiences or goods you offer. You deliver them, independently, and you are the merchant of record for your own goods and services (Section 7). Knock Knock does not guarantee, supervise, or control what you deliver, and is not liable for it.
• Not professional advice. Knock Knock does not provide legal, medical, financial, tax, or other professional advice, and is not responsible for advice or services Creators provide.

3. Your Account, Listings & Creator Link

You sign up with a phone number, and we help provision a Stripe account so you can receive funds. You are responsible for the accuracy of your profile, listings, prices, availability, and offerings. You will not misrepresent yourself, your qualifications, your offerings, or your prices. We may create, display, verify, correct, suppress, or remove listings, and we do not guarantee the accuracy, completeness, or visibility of any listing.

4. Payments, Stripe Connect & Payouts

• Payments run through Stripe Connect. You must create and maintain a Stripe connected account and satisfy Stripe's identity, banking, and compliance requirements to receive payouts. Payout eligibility and timing are subject to Stripe's requirements (including bank-verification and payouts-active status).
• You authorize Knock Knock to instruct Stripe to route funds, deduct applicable fees (Section 6), and process refunds, reversals, and adjustments.
• Live-session money mechanics. For per-minute, on-call, booking, and reserve sessions, a payment authorization ("hold") may be placed at the start and captured for the amount actually owed (e.g., actual minutes for per-minute sessions). You agree Knock Knock may authorize, capture, and release holds to reflect the session actually delivered.
• Knock Knock is not a bank and does not hold your funds beyond what is necessary to route payment through Stripe.

5. Fees — the Platform Fee, Processing & Fee Changes

• Platform fee. Knock Knock charges a platform fee of ten percent (10%) per transaction, which Knock Knock may increase up to fourteen percent (14%) on advance notice (see Fee Changes). The platform fee funds the Rewards & Growth Program — the creator referral and performance-rewards program described in Section 8 — and the operation of the platform.
• Payment processing depends on the transaction type. Live sessions (services — reserve, knock, and per-minute): you pay no payment-processing fee and keep 100% of your listed price; the consumer service fee (10%, up to 14%) added on top of your price covers the processing.
• Goods (commerce) and tips: you bear the standard Stripe payment-processing fees on these transactions (pass-through).
• How fees are taken. Fees are deducted from transaction proceeds before payout via Stripe. You will not surcharge customers for using Knock Knock or misrepresent our fees.
• Fee Changes. We may change fees, including raising the platform fee toward the 14% ceiling, on at least 30 days' advance notice through the Services. Continued use after the effective date is acceptance.

6. Merchant of Record; Taxes

• You are the merchant of record for the goods and services you sell on Knock Knock. You are solely responsible for determining, collecting, reporting, and remitting all taxes (including sales, use, and income taxes) arising from your sales, and for any licenses, permits, or registrations your offerings require.
• Knock Knock is a technology platform and Rewards & Growth Program operator; it is not the merchant of record for your goods or services and does not sell them to your customers.
• Tax forms (e.g., Form 1099-K) relating to your payouts are issued by Stripe per applicable thresholds. You are responsible for your own tax reporting.

7. Rewards, Referral & Superhost Program (post-launch — reserved)

Knock Knock operates a Rewards & Growth Program funded from platform fees (Section 5). The program is discretionary and Knock Knock may add, modify, suspend, or terminate any part of it on at least 30 days' advance notice of material changes.

The program is expected to include a creator referral and "Superhost" tier with these characteristics (final terms published when the program launches):

• Single-level (direct-only) referral. A Creator earns on the gross merchandise value ("GMV") of Creators they directly refer — not on referrals-of-referrals. This is a single-level affiliate structure, not a multi-level or pyramid structure.
• Up to 4% of the referred Creator's GMV, performance-scaled by the referring Creator's ratings and activity (better/more-active Superhosts earn a higher share, capped at 4%).
• 12-month rolling window per referred Creator, after which that referral's earnings roll off (not lifetime).
• Active-required. Referral earnings and Superhost status require the referrer to remain an active, qualifying Creator; extended inactivity (e.g., 60 days) or failing qualifier marks ends status and earnings.
• Superhost status is earned through content quality, ratings, and paid-session volume, and unlocks referral participation.

8. Creator Content, Intellectual Property & Clip / Cross-Post License

• You own your content. Your profile, listings, media, recordings you own, and the goods/services you provide ("Creator Content") belong to you, and you are responsible for their accuracy, quality, legality, and for having all rights necessary to use and offer them.
• License to Knock Knock. You grant Knock Knock a worldwide, non-exclusive, royalty-free, sublicensable license to host, use, reproduce, adapt, distribute, publicly display, and perform Creator Content as necessary to operate, provide, secure, and promote the Services and your offerings.
• Clips & social cross-posting (post-launch). If you use Knock Knock's clip/share features to generate short clips from your sessions and post them to social platforms (e.g., Instagram/TikTok), you grant Knock Knock the license needed to create, format, and deliver those clips, and you represent you have the rights and required consents (including any Guest's consent — Section 9) for the content in them.
• Reservation. Knock Knock's own platform, software, data, logos, and content are Knock Knock's intellectual property, licensed to you at your access level, not sold.

9. Recordings, Consent & Biometric Data

• Recording consent. Live sessions may be recorded. Recording occurs only with affirmative consent from all participants (both the Creator and the Guest) at the start of the session. You will not record a session or a Guest except through Knock Knock's recording feature with that consent.
• Delivery & retention. If a session is recorded, you may send the recording to the Guest (customer): it appears in the customer's account and Knock Knock may notify them with a download link. The recording is available to the customer for 30 days, after which Knock Knock deletes its copy; a copy the customer downloads within that window is theirs to keep and cannot be recalled by Knock Knock. Recordings are provided for personal use, and a recipient may not publicly redistribute a recording containing another participant's likeness without consent.
• Guest likeness in clips. You may only clip, share, or reuse content containing a Guest's image or voice where the Guest has given the required consent.
• Biometric data (when clip/face features are enabled). If and when Knock Knock enables features that process facial or other biometric identifiers (e.g., face-recognition-based clipping), additional consent and handling rules apply per the Privacy Policy, including any legally required written release and retention/destruction schedule (e.g., Illinois BIPA).

10. Live Sessions, Delivery & Your Obligations to Customers

• Deliver experiences and goods as described, honor bookings and reservations, and be present for scheduled or queued sessions.
• You (not Knock Knock) are responsible for your transactions, customer communications, fulfillment, returns, and customer service. Knock Knock will not intervene in Creator–Guest disputes but may act on Content Policy violations.
• Comply with the Content Policy & Code of Conduct at all times, including the prohibition on adult/explicit content. Violations may result in content removal, restriction, suspension, termination, and withholding or reversal of payouts for violating transactions (Section 15; Content Policy §7).

11. Refunds, Disputes & Chargebacks

• Delivered live sessions are generally non-refundable. Once a live session has been delivered as described, it is a consumed service and is not refundable. Per-minute sessions are charged for the minutes actually delivered.
• No-shows / material failure. If a Creator fails to appear for a scheduled or queued session, or a session materially fails for reasons attributable to the Creator or a technical failure, the Guest may be eligible for a refund or credit. As merchant of record, you fund refunds through Stripe; Knock Knock may facilitate and, at its discretion, issue platform-side credits.
• Goods are subject to the return/refund terms the Creator sets, consistent with applicable consumer-protection law; the Creator, as merchant of record, handles returns and refunds.
• Chargebacks. You are responsible for chargebacks and disputes on your transactions, including associated fees, and authorize Knock Knock/Stripe to debit or offset your account for them.

12. Acceptable Conduct; Anti-Harassment

You and your personnel will interact professionally and lawfully with other users and with Knock Knock personnel. No harassment, threats, intimidation, abuse, discrimination, or hostile conduct by any means, and no false, misleading, or defamatory statements about Knock Knock to third parties. The full Content Policy & Code of Conduct applies.

13. Connected Accounts & Operational Data

Connecting a third-party service (e.g., Stripe, and — post-launch — Instagram/TikTok for the clip/growth features) authorizes Knock Knock to access, store, and process the associated data as needed to provide, maintain, secure, and improve the Services. Knock Knock may use aggregated, anonymized, or de-identified data for analytics and product improvement and will not sell Creator-identifiable data except to provide the Services, as you authorize, as described in the Privacy Policy, or as required by law.

14. SMS Consent

By providing your phone number and using the Services, you consent to receive transactional and service SMS (account, verification, onboarding, security, support, session and booking notifications). Message/data rates may apply; frequency varies; reply STOP to opt out and HELP for help. Marketing SMS is separate and consent-based.

15. Term, Suspension & Termination

Knock Knock may suspend, restrict, or terminate your access at any time for violation of these Terms or the Content Policy, for risk or compliance reasons, or where continued availability is not in the best interests of the platform or its users. On termination: survival provisions continue; your licenses terminate; you must stop using and delete Knock Knock's content; and outstanding fees remain due. Knock Knock may withhold, reverse, or offset payouts associated with violating or disputed transactions.

16. Disclaimer of Warranties

The Services are provided "as is," "as available," and "where is," without warranties of any kind (including merchantability, fitness for a particular purpose, and non-infringement). Knock Knock does not warrant uninterrupted or error-free operation.

17. Limitation of Liability

To the maximum extent permitted by law, Knock Knock will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost data, revenue, or profits. Knock Knock's aggregate liability is limited to the amount you have paid Knock Knock, to the extent permitted by law.

18. Indemnification

You will defend, indemnify, and hold harmless Knock Knock and its affiliates, officers, and agents from claims arising out of: your use of the Services in violation of these Terms; your goods, services, or Creator Content; your breach of these Terms or your representations; or your violation of law or third-party rights (including publicity/likeness and IP). Knock Knock may select its own counsel; you reimburse reasonable costs and fees.

19. Data Processing & Privacy

Each party is an independent controller for its own purposes and will comply with applicable data-protection law (including the CCPA/CPRA). Knock Knock maintains appropriate technical and organizational security measures and will notify of a security incident within 48 hours. Personal information is handled per the Privacy Policy and any applicable Data Processing Agreement.

20. Software & Device Requirements

You supply and maintain your own compatible devices and connectivity. Knock Knock is not liable for inability to use the Services due to device or network insufficiency; carrier terms and charges apply.

21. Dispute Resolution — Arbitration & Class-Action Waiver

Please read this section carefully — it affects how disputes are resolved.

• Informal resolution first. Contact hello@getknockknock.live; the parties will try to resolve informally for 30 days.
• Binding arbitration. Any dispute not resolved informally will be resolved by binding arbitration administered by JAMS in King County, Washington, under the Federal Arbitration Act and Washington law.
• Class-action waiver. Disputes are brought on an individual basis only; you waive participation in any class or representative action.
• Carve-outs. Either party may bring a qualifying claim in small-claims court, and either party may seek injunctive relief for intellectual-property infringement or platform abuse.
• Limitation. Claims must be filed within one (1) year.

22. General

Independent contractors; no agency, partnership, or employment is created. These Terms (with the Content Policy and Privacy Policy) are the entire agreement. US-operated, US-only. Knock Knock may investigate violations and remove or disable content or access at its discretion. You may not assign these Terms without consent; Knock Knock may assign freely. Knock Knock may amend these Terms by posting; continued use after the effective date is acceptance. You consent to electronic signatures and records. If any provision is unenforceable, the rest remains in effect. No waiver is implied by delay.

23. Notices & Acceptance

Notices may be given by email or by posting on the Services. You accept these Terms by clicking to accept or by using the Services.