Legal document

Payments & Refunds

How method-on-file, authorization timing, and refund expectations work in the MVP.

Effective date: 2026-06-17

Payment Timing

A payment method on file does not always mean an immediate final charge.

Authorizations, holds, captures, recovery flows, or waivers may occur depending on feature state, processor availability, and provider workflow.

No-Shows, Lateness, and Disputes

Cancellation, no-show, lateness, rescheduling, refund, credit, exception, and dispute outcomes may depend on the provider's offering terms, platform rules, and processor requirements.

GetKnockKnock.live LLC may investigate suspicious transactions, payment disputes, and chargeback-related issues and may place temporary limits on affected activity while the issue is reviewed.