Privacy Policy

Information We Collect

We collect provider account details, consumer contact details, phone numbers, queue and session records, notification records, and payment-method references or related payment status metadata.

We also collect technical information needed for authentication, sessions, security, and operations.

How We Use Information

We use information to operate accounts, room access, queueing, notifications, payments-related workflows, security, support, and service improvement.

Sharing and Service Providers

We share information with service providers that support hosting, authentication, database operations, messaging, fraud prevention, and payments-related workflows.

Some processors or vendors may process information under their own privacy terms when acting on their own behalf.

Cookies and Similar Technology

The current web app relies on operational technologies such as cookies or comparable session mechanisms for authentication, continuity, and security.

If analytics or broader tracking tools are added later, this policy will be updated before release.

Retention and Requests

We retain information as needed for operations, compliance, dispute handling, fraud prevention, and legitimate business needs.

Users may request access, correction, or deletion by contacting hello@getknockknock.live, subject to records we must keep for legal, contractual, or security reasons.

Recording and Session Content

The current MVP does not claim to record provider sessions by default.

If recording, transcription, moderation review, or AI analysis of session content is added later, the Terms and Privacy Policy must be updated before release.